Do You Offer Next Day Delivery?
Yes, next day delivery is available to most parts of the UK (except The Scottish Highlands, Northern Ireland, UK Islands, and remote areas). As long as orders are in stock, and you place your order before 3pm from Monday to Thursday (except Bank and Public holidays) then your order is eligible for next day delivery!
However, additional charges are applied for specified delivery times i.e., before 10.30am or Noon and weekend deliveries. are excluded from the Next Day Delivery service.
Are There Areas Where Standard Delivery Does Not Apply?
The Scottish Highlands, Northern Ireland, UK Islands and Cornwall are excluded from the standard delivery service and additional charges to these areas may apply. Estimations will include delivery to a ground floor location, delivery to other floors may be subject to additional cost depending on site access.
Can I Collect My Order?
Yes, you can! Simply inform your account manager when placing your order or let us know 24 hours before collecting.
What Are Your Opening Hours?
- Monday – Thursday 8.30 am – 6.00 pm
- Friday 8.30 am – 5.00 pm
- Saturday/Sunday – Closed
Missing Or Damaged Delivery And Tracking?
We are sorry for this. If your goods have either been received damaged or are missing or for information on delivery tracking or proof of delivery, please contact our accounts services by either emailing accounts@dalen.co.uk or alternatively by calling us on 0121 783 3838.
Where Can I Find Information About The Warranty You Provide For Your Products?
You can find the brochure explaining the warranty available on our products here.
Where Can I Find Your Terms And Condition For Sales And Deliveries?
A summary and our full terms and conditions can be found here. However, questions relating to both sales and deliveries can be found on this FAQ page.
Where Can I Find Your Privacy Or Data Protection Policy?
Is A Key Replacement Service Available?
Yes, we provide key replacement services! You will need to provide either the key number, found on the original invoice, or the TT number found on the lock. After which, we will undergo security checks and verify your official purchase order and, you will have your key replacement ready in no time.
Is Payment An The Web Site Secure?
Yes it is, your protection is our priority! When logged in, your traffic is secured with SSL encryption to protect you.
Payment on this site is powered by PayPal, a globally respected internet payment portal that works closely with all the leading card service providers.
What Payment Options Are Available?
We accept Visa, MasterCard and PayPal for online purchases.
How Do I Apply For A Credit Account With TOP-TEC?
We will usually require one or more Pro-Forma transactions before opening an account, and it is dependent upon the result of reference checking. You can request a credit account by email accounts@dalen.co.uk.
How Do I Know What My Discount Rate Is?
If you are a reseller of our products and receive discount, you can view your discount rate and buy prices online. Once you have registered you will need to ask your account manager to update the account with your discount level, after which all pricing will show both RRP, and your buy price.
Can I Become A TOP-TEC Reseller?
Simply contact a customer services representative on 0121 783 3838 and we will be happy to welcome you into our reseller programme.
Do Your Products Conform To The HSE Or CE Standards?
Yes, they do! Our products are tested to meet all the relevant standards and requirements according to the appropriate European Directives.
For queries about specific products, please email sales@dalen.co.uk.
Can I Visit TOP-TEC?
Absolutely! We are proud of our end-to-end manufacturing facility here at TOP-TEC and would be happy to show you around our factory and showroom.
Contact a customer representative on 0121 783 3838 to book an appointment.
We can’t wait to see you when you come!
Who Are TOP-TEC?
We describe ourselves as experts in AV and IT integrated furniture solutions. TOP-TEC is committed to enhancing learning and developing learning and teaching experiences through the use of technology.
We do this by designing and manufacturing specialist furniture solutions that are tailored to integrate technology that aids in improving learning outcomes.
Find out more about us here.
How Do I Apply For A Job?
Simply email your CV and cover letter to jobs@top-tec.co.uk and a member of our HR team will be in contact with you.
What Is Your Environmental Policy?
We are a professional and environmentally conscious organisation, which acknowledges the impact that our operations may potentially have on the environment.
Click here to read our environmental policy.
